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Brookens Construction
Excellent
4.9
Based on 442 reviews
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Brookens construction was on time, finished the job in 1 day, which is less time than they quoted. The guys worked from sun up to sun down. Our roof looks amazing. From the first contact with Brookens till the very end everything was amazing. Customer service was perfect always was available when you needed them. I would highly recommend them to anyone needing a new roof.
They were fast, efficient and polite. Replaced my roof. Would recommend them.
Highly recommend Brookens Construction. From the initial consultation, with Chuck, to the project manager Trae, every aspect was professional. They did an amazing job and always willing to answer questions. Roof looks great and the clean up was thorough. Very satisfied.
Highly highly recommend Brookens Construction. There are SO many reasons, so I’ll try to categorize them.COMMUNICATION WAS EXCELLENT.1. When Chuck first came to evaluate our damage, he provided details of every single possible step. He even met with our insurance inspector to walk that person through our damage. He was also available with any questions pertaining to the claim process. Chuck has an easy, non salesman quality that grabs your trust in the first minute. This job seems like a perfect role for him and it is obvious he takes complete ownership and pride in doing it extremely well.1A. He handed me over to Megan (from the main office). She made sure I knew what the next steps were, let me call and discuss anything that was fuzzy to me multiple times, and then emailed everything to me using Docusign software (LOVE LOVE LOVE the ease of this!!!). Once complete, she gave me a tentative schedule date and followed up to narrow and solidify that date once the weather had warmed up to ensure a proper installation. Her hand off was to Trae, the onsite manager for the day of roof install date.1B. The job start time was 7 AM. The crew was at my house ready to work at 6:30, prepping dumpster placement. Trae was in my driveway before 7 and he explained to me that because there was possible rain in the afternoon, they scheduled two crews to make sure my roof install and all clean up would be done at the highest level of QUALITY. To me, on something like a roof, quality MUST be number one. Trae also walked me through the steps of what id be seeing as they worked. This particular crew had worked together for seven years and so he told me they would be very efficient - but would do fantastic work. Trae was 100% right and when the job was finished (about five hours with 100% great clean up), Trae walked the whole house with me and answered my many questions and asked multiple times if I needed anything. Even after we were done, when I asked for some pictures, he happily provided them to me. Trae is exactly the kind of “put your mind at ease” person you hope to interact with on such an important job. Megan will also be handling the backend communication with my insurance company to work through the certificate of completion, remaining funds releases, etc. Soooo stress relieving !!!!1C. The crew chief (I do not recall his name but believe it started with a J) did an amazing job ensuring everyone was focused on a task and it was clear his team had the utmost respect for him and he for them. I saw him teaching others and people on his team teaching one another - it’s an excellent sign of a strong group.Overall, my wife and I couldn’t have been more pleased. The leadership over these four people - and really the entire crew who worked on my house - should take the time to thank them for creating a lifelong customer and someone who will DEFINITELY recommend them to anyone I know. THANK YOU ALL SO MUCH !!Josh and Karla Leggett
Overall, my roofing project went great! Will was great to work with from an inspection and sales stand point. When there was a hiccup prior to work beginning, I reached out to Aaron, and the problem was solved with some simple communication. John and the roofing crew did an excellent job, with lots of communication throughout the day. I couldn't have asked for a better clean-up job from these hard working guys. Overall, Brookens has been easy to work with, up-front, communicative, and professional. I'll use Brookens again for future projects.
Brookens has been awesome to work with for our roof damage. They helped is through the insurance claim process and when the time came to do the roof replacement they arrived on time and replaced our roof quickly and efficiently. Everyone was friendly and professional. I highly recommend Brookens Construction!
Service is beyond what you would expect, Trey was understanding, and took immediate action..
Brookens did an amazing job replacing our roof after our hailstorm damage. This was my first time with this happening, and they were awesome at explaining, helping, keeping us updated, and walking us through the process. The installers were very polite, on time, and did an amazing job cleaning up when they were done. Cody, the project manager, was there at the start to see if we had any questions and back at the end to be sure we were satisfied. I would highly recommend Brookens for any needs you may have - they were terrific!!Bruce in Madison
Roof looks great, clean up was fantastic. Workers and manager were very polite!!
I had Brookens Const. Put new shingles on my house. They were done in just over a day. The workers were on time both days and worked very hard to complete the job. Cleanup was great and appearance of the roof looks awesome. I would recommend Brookins construction to shingle your home.
Excellent work with a professional personal touch from beginning to end. Total satisfaction!
After initially having insurance deny myhail damage claim with another contractor, Darren Jenkins with Brookens helped us appeal and get it approved. Once approved, the entire process from start to finish was seamless, very fast and clean up was great. They even painted our vent pipes to help camouflage them.
April 2024 Brookens replaced our shingles and changed out our old roof vents for new ridge vents. They arrived right on time and got to work immediately. There was a job foreman available at all times in case we had questions or if any issues were discovered. The job went amazingly quickly and smoothly. The entire team seemed to know just what to do and they moved like a well oiled machine. They arrived at 7AM and I was writing them a check by 12:30. Great work - great people
Top notch in many regards! Overall, killer communication and work quality.Darren was great as our inital contact/sales person.Oshiana was in contstant contact with me keeping me updated (and on task always in a friendly manner). My claim took nearly one year to finalize due to weather and follow-up adjuster needs. Oshiana was with me every step of the way.Cody/Corey (sorry, my bad recall) was good as my on-site, day-of-work key contact. His crew worked super hard to get the job done right and before another storm rolled in. Roof replacement is messy work but they did a wonderful job cleaning up and keeping nail debris to a minimum.Casey was our Gutter-Guy. His communication was outstanding. Due to weather he had to reschedule twice to keep the crew safe and allow proper work to be done. There was never any guess work on timing, work expectations etc. He took time to ensure customer satisfaction and even cleaned up some residual roof work debris.That guy never walks past anything on the ground. If it does not belong, he picks it up. As simple as that sounds, it is a prime example of his attention to detail and conscienous approach to his workmanship.Thank you Brookens for having great people on your team.
Communication was great and they got the job completed very quickly and it looks great
Brandon and his team are people of high integrity and I wouldn’t hesitate to refer them for your next roofing project.
Helped with every step of the process - from coming out to look at the roof, all insurance information and contacts, to a great install. Install was quick, excellent work, cleanup was top notch. I wish all companies in the service industries were this good.
Darren (Brookens) was timely, met my adjuster and walked the roof with the adjuster.
They did a great job in a timely manner. When they were done everything was exactly as it was before they came no trace of construction debri.
Darren Jenkins did a great job working with us and our insurance company. He put together a very detailed report with pictures. Looking forward to getting a GAF roof with gold pledge warranty!
Thanks Brookens, you guys did a great job!!!
Trae and his crew were very prompt and professional. They took great care to protect my landscaping and returned anything they needed to move (grill, patio table) back to its proper place. They worked fast and cleaned the yard of all the debris. Complete tear off and re-shingle including skylight replacement (and clean up) in less than 4.5 hours. Amazing job!! Thanks guys!!
Throughout the whole process Brookens was very professional and nice to work with. On the day of the install Trae was the site manager and was very helpful walking through the process and answering any questions we had. Overall great experience.
Brookens Construction was a phenomenal group when they came in for a work retreat this week! All the employees were professional, respectful and a fun group! Brookens Construction is welcome back anytime!
Detail-oriented, excellent service, knowledgeable about the insurance claim process. Without Brookens, I likely wouldn't have pursued getting a new roof, but they went on the roof and then showed me the damage, which was confirmed by our insurance adjuster. I'd highly recommend Brookens to anyone needing a new roof.
Excellent work, very friendly and done in 1 day! I would definitely use them again.
I have been working hand-in-hand with Aaron and Brandon at Brookens for the last three years as their distributor. I can say, they truly do care about their customers and their associates. Brookens is a top-notch construction company.
Brookens replaced our roof in August. The roof looks great! Working with Brookens was fantastic. Special shout-out to Nick Hallberg, sales representative. He walked us through the insurance claim (hail damage) process and was on site for insurance adjuster inspections of the existing roof. He was very knowledgeable and helpful. Working with everyone at Brookens was flawless; shout out to Tyler, Ashley and Megan as well. I would absolutely recommend Brookens for any residential roof replacement project! Happy Holidays!
My wife and I are replacing our roof in Madison, and I was lucky enough to get in contact with Darren Jenkens with Brookens Construction. Darren was extremely knowledgable and did a great job walking me through the insurance process, and really just made the experience easy and non stressful. His professional and quick communication made going with Brookens Construction a no brainer. Thanks Darren!
Working with Darren Jenkins was a very good experience. He assisted with getting my hail damage claim approved. Although we ended up going with a different contractor for the roof replacement, Darren was courteous and professional in every communication throughout the process.
I recently had my roof replaced by Brookens Construction. Darren Jenkins made the entire process easy and pleasant. Everyone from the support staff to the crew was top notch. My roof looks great and I highly recommend them!
Greatly appreciate the Staff here! They are very helpful and great to work with!
Brookens Construction completed my parent's roof and it looks great! They helped out with making sure an insurance claim was a smooth process for them and that my parents got the best value possible with the shingles, workmanship, and warranties. Working with the sales, production, and administration team was easy as 1, 2, 3! Highly recommend!
Incredible team of workers, hard workers, professional
Brookens Construction just completed my residential roof, and the experience was excellent from the first day I met with Rodrigo right up to completion. After my insurance company denied me coverage (for hail damage) while I was working with a different contractor, I went to Brookens, which suggested I appeal to my insurance company and, with Brookens' guidance and support, I got full coverage! The six-man roofing crew were amazing. They literally worked a 13-plus hour day the first day! And when they finished the next day, they meticulously cleaned up. Project Manager Chad was great to work with and made sure I was happy with every detail. The roof looks great!
One wordOUTSTANDING !!!!Nuff said !!!!!
I can't say enough about Chad Arneson and his amazing crew. We absolutely LOVE our new roof with the Malarkey shingles. Outstanding work, I would rate them 10 star if I could.
Excellent experience. Owner was beyond responsive and helpful. 10/10
Cody & crew were outstanding! Time efficient & excellent workmanship! I was home for the roof work and really enjoyed this crew! Outstanding job men!
Awesome crew and fair pricing. Tyler was great. 10/10 recommend!
Thank You SO much Brookens! The new roof is gorgeous and everything was better than timely; all cleaned up and best of all got to meet and work with Nick Hallberg. He was the most helpful and knowledgeable individual I believe I have ever worked. He arrived when scheduled, did a video conference and went over everything, suggested a couple shingle colors, he listened and before roof went on he came back to check on something on the roof for me. Every company, no matter what the product, should have knowledgeable polite people like him to represent their company! Neighbors have commented on what a beautiful new roof! Super Thanks and would be proud to refer you.
Chad did extra work calked our chimney and came back the next day to make sure all was cleaned up. Very nice job!!!!
Chad and his crew went above and beyond - doing extra caulking for my chimney, making sure everything was up to code. Chad made an extra trip back the day after roof was installed to make certain everything was cleaned up. Definitely went the extra mile. Roofing plus efficiency, friendliness and attention to every small detail. Brookens is the way to go!
We had the pleasure of working directly with Brooken's Sales team, Project Management as well as the roofing crew and we could not have been more pleased.Their responsiveness, knowledge and professionalism showed through during every step of the process.You clearly could tell how much pride the construction crew/roofers had in their job. They were by far the hardest working crew that we have ever experienced.We definitely would recommend Brooken's to anyone looking to have their roof replaced.A BIG thank you to all that helped make this a painless process.
We were referred to Darren Jenkins by a family member and we are very thankful for the referral. Darren has been extremely helpful as he promptly inspected our roof after a hail storm and then returned when the insurance adjuster did his inspection. Thanks to Darren replacement of the roof and downspouts will be covered by the insurance company. Darren was very knowledgeable, professional, and polite. He does a great job of explaining everything to us as we progress to replacing what was damaged by the hail storm. Would highly recommend Darren and Brookens Construction.Addendum: The roof has now been repaired. Chad Arneson was the on site Project Manager. He is very professional and knowledgeable and he made sure that everything ran smoothly. His crew was also outstanding - very efficient and hardworking.I would have no qualms about recommending Brookens Construction !!!
The roof looks great and I’m happy with it. My only complaints are they broke my some of my landscape lighting in the process (which they paid for). Overall the is the process was extremely messy, there was debris EVERYWHERE (including the trees which I saw workers climbing to get the debris). I am still a month later finding debris… and more concerning roofing nails in my yard which I’m not pleased about. I have dogs and sometimes they are the ones finding the nails.
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