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Your Questions Answered..

Your Questions Answered..

Frequently Asked Questions

Q: Can you inspect the damage to my roof and provide a quote for repairs?

A: Yes! We can certainly assess the damage to your roof and provide you with a quote for repairs. In terms of working with your insurance company, it’s important to note that insurance carriers will typically write their own estimate for the repairs, regardless of how many estimates you may obtain from contractors. To ensure accuracy, we utilize the same estimating software that the insurance carriers use. Typically, we will let the insurance adjuster provide the first estimate after the claim is approved and then we will review it for accuracy and let them know if any industry standard line items are missing. This helps to ensure that the estimate is as accurate as possible and that all necessary repairs are included.

Q: Can you work with my insurance company to handle the claim?

A: Absolutely, we have extensive experience working with homeowners in WI who have experienced hail damage to their roofs. We understand that navigating the insurance process can be confusing and overwhelming, which is why we have a team of experts who have worked with all major insurance carriers and have experience handling thousands of claims. We will work closely with your insurance company to ensure that all necessary repairs are covered and that the claim is processed in a timely manner. Our goal is to make the process as seamless and stress-free for you as possible.

Q: How long will the repairs take?

A: In most cases, roofing replacement projects can be completed in just one day. However, the process of gaining approval from your insurance carrier can sometimes prolong the timeline. Rest assured, we handle all the correspondence with the carrier, so you don’t have to. To get started, all you need to do is let us know when you would like us to come by for an inspection. Inspections usually take around 30 minutes, and we will provide you with a detailed damage report outlining any damage observed on your property. This will give you a clear idea of the extent of the damage and the work that will need to be done. We’ll work with you to schedule a time that is convenient for you and your family, and we’ll make sure to keep you updated throughout the process

Q: Will the repairs match the current color of my roof?

A: When it comes to choosing the product and color for your new roof, the decision is ultimately yours. We understand that your home is a reflection of your personal style, and we want to make sure that the new roof complements your home’s existing aesthetic. We will provide you with a variety of different shingle and color options to choose from. If you prefer to keep the same color as your current roof, that is completely fine, or if you want to change it, we are happy to help you with that as well. You can make the final decision on the product and color for your new roof and be confident that it will be to your satisfaction

Q: Do you offer any warranties on your work?

A: Yes, we are certified through most shingle manufacturers to offer the extended warranty through the manufacturer on the products we use. In addition, we also offer our own lifetime workmanship warranty on all of our full roof replacement installs. This means that if you ever experience any issues with the workmanship of your new roof, we will make sure to take care of it, at no additional cost to you. We stand behind the quality of our work, and our warranty is a testament to that. You can have peace of mind knowing that your new roof is protected

Q: Are your technicians certified and experienced in hail damage repair?

A: Yes, our technicians are certified and experienced in hail damage repair, With several thousand satisfied customers in WI, you can trust that we know what we’re doing. We have a team of skilled professionals who are trained to handle all types of roofing repair, including damage caused by hail. We are committed to providing our customers with the highest level of service, and we will work closely with you to ensure that your new roof meets your expectations and that the process is as stress-free as possible.

Q: Can you provide references or examples of similar jobs you have completed?

A: Absolutely, we would be more than happy to provide you with a list of referrals in your area. We take pride in our work and we are confident that you will be satisfied with the level of service we provide. Please let us know if you would like a list of referrals and we will make sure to provide you with one promptly. Also, we have a gallery of some of our work on our website, here’s a link to view photos of some of our completed projects . This will give you an idea of the quality of our work and the range of services we offer

Q: Can you provide a detailed explanation of your process?

A: When it comes to repairing hail damage, we have a detailed process in place that ensures that the job is done right. The first step is to inspect the roof and provide the customer with a detailed report of any damage that has been sustained. From there, we will work closely with the insurance adjuster to ensure that the claim is processed in a timely manner. Once the claim has been approved, we will discuss the project details with the homeowner, including the type of materials that will be used, warranties, and timelines. After an agreement is established, we will schedule the repairs at a time that is convenient for the homeowner. The repairs are typically completed in one day and we conduct a final walk-through to ensure that the customer is completely satisfied with the work. We also take care of the paperwork and certifications necessary for receiving the final payment from the insurance. After our final bill is paid, we’ll register your warranty with the shingle manufacturer and you’ll be on your way to not having to worry about your roof any longer!

Q: Can you waive my deductible? 

A: As a roofing contractor, we cannot legally waive or discount your deductible. A deductible is something that your insurance company sets, and it’s the amount you need to pay before your insurance kicks in. If any contractor tells you they can waive your deductible, be careful and check their motives. It is 100% illegal and punishable in the State of WI.
However, there is a legal way to lower the amount you have to pay for your deductible, and that is by choosing not to have all the repairs done at once. For example, if your roof and gutters were damaged by hail and your insurance company agrees to pay for the repairs, you can choose to only get your roof fixed and use the money that was set aside for fixing your gutters to help lower the cost of your deductible.
It’s important to note that you still may have to pay some of the deductible, but this is a legal way to offset the cost. If the ACV amount is higher than your deductible, you would keep the difference. We will work with you to understand your options and provide you with the best solution. If you have any questions, don’t hesitate to ask.

Q: What is the payment method or schedule for the repairs?

A: We request a down payment for any out-of-pocket expenses or upgrades. We will collect the actual cash value (ACV) check from our homeowner on the day work begins, and the final invoice will be sent after all work is complete and the final insurance check is released to the homeowner.

Q: Can you guys help with a denied claim? 

A: Yes, if your claim has been denied, we can definitely help you. We have a lot of experience helping homeowners obtain a full roof replacement settlement after their adjuster said there was no damage or denied coverage. If your roof has actual damage, we will document the damage in a detailed damage report including the storm date, National Weather Service data, and photos of the damage sustained at the property and formally request a second inspection. In most cases, during the second inspection the claims are approved. In the rare case that the claim is denied a second time, we can refer you to a public adjuster to review and discuss options to continue the battle based on your insurance policy. Based on our data, roughly 67% of denied claims get approved during the second inspection and do not require the need for a public adjuster or property loss attorney.

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Randy Zielicke Avatar
Chuck stopped by and offered to do a roof inspection. After I confirmed that the company was local in Appleton, I allowed him to go on the roof. He confirmed we had hail damage and provided a report to what he found. The insurance adjuster could see it from the ladder before going on the roof.
Chuck was great to work with and always professional, and very friendly. He helped us with our insurance claim, pick the right color shingle and gave us some job addresses that had our shingle choices installed that we coud see what the roof looks like completed.
The team of roofers arrived before 7 a.m. and were here to get the job done. Our 3 bedroom house with a 2 car attached garage and our 2 car garage in the back yard was completed by 12:45 pm. 5 3/4 hours to complete the job and do all of the cleanup. The roofing team did an awesome job. They new roof is perfect.
Brookens Construction is good company and I would absolutely recommend them to family and friends!
Randy Zielicke 11/11/2022
John Nelson Avatar
Brookens Construction did a roof replacement for me in June of 2022 . I met Barry who did a lengthy inspection of my roof then showed me the damage,Barry met with the insurance adjuster and got this project scheduled. A job well done from Barry to Don the project manager and his hard working roofing crew. Everything was done with Quality workmanship and materials. I was very pleased how the roof replacement went and hired them to do the roof on my mothers house. Thanks to Brookens
John Nelson 8/29/2022
Bk Shuffle Avatar
Brian McGuire was the salesman who came to our house the day after a hail storm. He was awesome and provided a detailed pdf report. The install crew was great. Cameron, the Project Manager, was on-site for the duration of the work and then performed a detailed review and walk-through of the finished work. Cameron was a great communicator abs kept us informed. Lastly, Ashley Cox was an office contact as we had questions leading up to the actual days the work was performed. Her responsiveness to our email questions went way above expectations (emailed back once at 8am on a Sunday morning). The entire experience with Brookens was terrific and would highly recommend them.
Bk Shuffle 8/26/2022
Gary Keller Avatar
We initially met with Aaron and everyone we dealt with from that point on was very professional and timely. Tyler and Norman were amazing to work with, and I can’t say enough on how Norman’s crew did installing our new roof. They tore off and installed 50+ square of roofing on a complicated roof line in just under a full day because of rain in the early morning. Constant communications and follow up has been above and beyond what I typically see from businesses today.
I highly recommend Brookens construction.
Gary Keller 8/10/2022
Danielle Sievert Avatar
Kevin Gutierrez and Brookens Construction exceeded my expectations with my recent customer experience from start to finish. When he first arrived, Kevin not only provided a through inspection of my property after a hail storm hit my home. but he took the time to show and explain his findings. Further, he explained the process of filing a claim with my insurance agency and provided copies of the photos and assessment he provided.

He explained the options and process for repair and took my input when offering a quote for remedy of the damage. When I ran into problems when the independent adjuster came and under cut the damage Kevin and the Brookens team countered and worked with my insurance company. They advocated for me and my consumer rights. The adjuster sent did not even step in the roof so the support documentation, photos and knowledge that Kevin had shared at the initial visit helped me to get the full claim amount owed for the damage caused by the storm. None wants to have to use their insurance for a claim, but when damage results it is important to have someone in your corner to make sure you get what is due.

The quality work, care to my property, attention to care and clean up and follow up and responsive communication really set Brookens and Kevin a part from others. It is with highest confidence that I recommend Kevin and his team.
Danielle Sievert 7/26/2022
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